[VA] IMPORTANT - NOVA Toshiba partial outage - Cox (2025)

BlueConnect join:2004-04-02 FFX, VA	BlueConnect to Hank Member 2004-Apr-3 8:30 pm to Hank Re: [VA] IMPORTANT - NOVA Toshiba partial outage Here is the complete paragraph. I don't see where Cox has the right to upgrade a customers personal equipment. I do see where they say a upgrade to their system may make the customers equipment basically useless. I do agree 100% the customer is responsible to insure personal equipment placed online does not adversely effect Cox's network. "At the time of initial installation of the Service, your computer equipment must comply with Cox's current minimum computer requirements that are available at »www.cox.com/. The minimum computer requirements may change and Cox will make reasonable efforts to support previously acceptable configurations; however, Cox is not obligated to continue to provide such support. You may rent or purchase a cable modem from Cox or may purchase a DOCSIS-compliant, Cox approved cable modem from a third party provider. Cox reserves the right to provide service only to users with Cox-approved DOCSIS-compliant modems. You are strongly urged to check with local Cox Customer Support or online at »www.cox.com/ for the most current Cox approved cable modem list. You agree to only connect Cox approved equipment to the Cox network. You will not remove any Cox owned equipment (the "Equipment") from the Premises or connect the Equipment to any outlet other than the outlet to which the Equipment was initially connected by the Cox installer. Cox may relocate the Equipment for you within the Premises at the your request for an additional charge. If you relocate to a new address, this Agreement shall automatically terminate and you will be required to enter into a new Agreement and may be charged a new installation fee to initiate Service. You will not connect any equipment, other than equipment authorized by Cox, to the cable modem outlet. You understand that failure to comply with this restriction may cause damage to the Cox network and subject you to liability for damages and/or criminal prosecution. You may not alter, modify or tamper with the Equipment or the Service, or permit any other person to do the same that is not authorized by Cox."
	· actions · 2004-Apr-3 8:30 pm ·
Cox Goofed @cox.net	Cox Goofed to MMGambit Anon 2004-Apr-3 8:42 pm to MMGambit Cox is getting better states: "Whether mentioned in their AUP or not Cox has the authority to insure that all devices connected to their network meet a certain level of performance and specifications determined by them. " MMGambit states: "The passage I quoted shows that yes you are bound by Cox AUP if you willing and knowingly use Cox Internet service. Then as I posted before, as part of the AUP of Cox they have the right to upgrade and update customer owned equipment." Excellent. You guys rock. Let me sell you anything... swamp land or an acre adjacent to Three Mile Island. Tell you what, hand me your money, you sign a paper contract stipulating your rights and then I can change terms and conditions on some mystical website to suit my fancy. In fact, I dont even have to let you know the URL of this all encompassing, everchanging website in the contract because I know there is a legion of Internet drones willing to dispute any claims that there is a major problem. If this is the best defense that can be mustered, can anyone say Class Action.
	· actions · 2004-Apr-3 8:42 pm ·
BBR_InsUW WT or CoH thats my Game join:2000-04-22 La Mesa, CA	BBR_InsUW to charterengr 2004-Apr-4 12:18 am to charterengr OK enough of the Off topic posts about the Right or not to do a firmware push. Its in the AUP and as shown above its within thier right to do. Any more will be deleted period. Edward
	· actions · 2004-Apr-4 12:18 am ·
ericy8 join:2004-04-04 Alexandria, VA	ericy8 to charterengr Member 2004-Apr-4 9:19 am to charterengr What exactly are the symptoms of this problem, and when exactly would you have expected the symptoms to have started? I am in NoVA, have an 1100, and for about a week I have been having intermittent outages on both CATV and HSI. Outage on CATV is ~30 seconds - it takes about 2 minutes before the HSI comes back up. Outages are roughly every 2 hours or so. I didn't make the first call to Cox until Friday morning, and they went into this script that my cable modem was faulty, blah, blah, blah. I ask them if the cable modem is faulty, then why does CATV go out at the same time, and of course they don't have an answer for this. There is of course the off chance that a faulty cable modem would momentarily ground the cable line, but rather not waste a trip to Herndon on what I suspect is a pointless upgrade.
	· actions · 2004-Apr-4 9:19 am ·
EL_TB join:2003-05-03 Fairfax, VA	EL_TB to BA in NVA Member 2004-Apr-4 10:12 am to BA in NVA Re: Does it also affect PCX1100U? I have one in Fairfax City and its wokring great too!
	· actions · 2004-Apr-4 10:12 am ·
Hank Searching for a new Frontier Premium Member join:2002-05-21 Burlington, WV ARRIS NVG443B Ubiquiti NanoStation loco M2 2 edits	Hank to Cox Goofed Premium Member 2004-Apr-4 11:04 am to Cox Goofed Re: [VA] IMPORTANT - NOVA Toshiba partial outage said by Cox Goofed:Cox is getting better states: "Whether mentioned in their AUP or not Cox has the authority to insure that all devices connected to their network meet a certain level of performance and specifications determined by them. " MMGambit states: "The passage I quoted shows that yes you are bound by Cox AUP if you willing and knowingly use Cox Internet service. Then as I posted before, as part of the AUP of Cox they have the right to upgrade and update customer owned equipment." Excellent. You guys rock. Let me sell you anything... swamp land or an acre adjacent to Three Mile Island. Tell you what, hand me your money, you sign a paper contract stipulating your rights and then I can change terms and conditions on some mystical website to suit my fancy. In fact, I dont even have to let you know the URL of this all encompassing, everchanging website in the contract because I know there is a legion of Internet drones willing to dispute any claims that there is a major problem. If this is the best defense that can be mustered, can anyone say Class Action. Why don't you register, it's free no cost to you, then members can correspond with you via PM. That way meaningful discussions can be pursued!
	· actions · 2004-Apr-4 11:04 am ·
CoxSanDiego join:2002-08-22 San Diego, CA	CoxSanDiego to charterengr Member 2004-Apr-4 11:46 am to charterengr ericy, if you are having BOTH video and HSI problems, the problem existed before Thursday, and/or your HSI is not COMPLETELY out, then it is probably not related to the Toshiba issue. Only a portion of the customers using Toshiba 1100's are affected. Today, the best way to reach us is probably via e-mail if your connection is working. Just go to support.cox.net and click on "Contact Us".
	· actions · 2004-Apr-4 11:46 am ·
Vroomr @cox.net	Vroomr to charterengr Anon 2004-Apr-4 8:57 pm to charterengr Cox, thanks for keeping us informed. I was just at the Herndon facility and was impressed with the ad hoc operation. All you flamers, chill out, grow up, get a life... Really.
	· actions · 2004-Apr-4 8:57 pm ·
mdoernho join:2004-04-02 Chantilly, VA	mdoernho to charterengr Member 2004-Apr-4 11:09 pm to charterengr Hey Cox, not too bad considering the circumstances. I picked up my new modem at 8:00 Friday night and my new MAC address was entered about midnight. On the way out of the parking lot, my cell phone rang with the recorded announcement to to pick up a new modem. Any idea just how many modems got fried? Just curious. Thanks, Mark
	· actions · 2004-Apr-4 11:09 pm ·
BlueConnect join:2004-04-02 FFX, VA	BlueConnect Member 2004-Apr-4 11:15 pm So what brand and model of modem are they handing out?
	· actions · 2004-Apr-4 11:15 pm ·
morcorp96 join:2004-04-05 Fairfax, VA	morcorp96 Member 2004-Apr-5 12:39 am One quick note to everyone out there. I just had a Cox tech fry my "linksys" cable modem while I was on the phone with him. This happened just a few minutes ago. I read lots on Toshiba modems being fried on this forum but nothing on LinkSys (Although I did not read all the postings). Also, the tech told me that I should go buy a new modem and mentioned nothing about the fact that cox is replacing cable modems. That was not cool.
	· actions · 2004-Apr-5 12:39 am ·
BBR_InsUW WT or CoH thats my Game join:2000-04-22 La Mesa, CA	BBR_InsUW 2004-Apr-5 12:54 am Call the local office in the Morning and let them know what happened, and I am sure the Cox Techs that read this will add more Edward
	· actions · 2004-Apr-5 12:54 am ·
bbeesley join:2003-08-07 Richardson, TX	bbeesley to morcorp96 Member 2004-Apr-5 8:45 am to morcorp96 said by morcorp96:One quick note to everyone out there. I just had a Cox tech fry my "linksys" cable modem while I was on the phone with him. This happened just a few minutes ago. I read lots on Toshiba modems being fried on this forum but nothing on LinkSys (Although I did not read all the postings). Also, the tech told me that I should go buy a new modem and mentioned nothing about the fact that cox is replacing cable modems. That was not cool. morcorp96, what do you mean exactly that the tech "fried your modem"? there is no tool available to the support reps that could do this. If you could IM me with your information, I would like to get more detail as to what happened....and for your trouble, I will send you a new modem.
	· actions · 2004-Apr-5 8:45 am ·
jgordon7 Tank join:2000-04-21 Centreville, VA	jgordon7 to charterengr Member 2004-Apr-5 9:07 am to charterengr Cox Reps, can someone explain to me what I should do with this Modem that apparently a Cox tech left wedged in my door on Friday evening? I posted earlier about it with no response. I did not ask for a modem, I currently am having no issues with my current modem which is a Toshiba 1100U. I appreciate the attention to make sure everything is ok, however they did not leave any info on the modem they just left in my door. So if I did not know about this forum I would be very confused. I have a business account, so I do not own the modem. So should I just hold on to the extra modem and turn if I ever cancel service? (Note I know this is not a serious issue for me, however I just want to make sure that I am not charge for the modem, and if you are short on modems to hand out, I have an extra).
	· actions · 2004-Apr-5 9:07 am ·
CoxSanDiego join:2002-08-22 San Diego, CA	CoxSanDiego to charterengr Member 2004-Apr-5 9:41 am to charterengr jgordon7, if your modem was turned off on Friday when we polled our CBS customers to see who was down, we may have assumed that you were affected by the Toshiba issue. We left the modems in the doors of SOHO customers who were not home when we visted on Friday. Sorry for the confusion! You can call you account representative today, and he will let you know what to do with the modem. Thanks!
	· actions · 2004-Apr-5 9:41 am ·
bbeesley join:2003-08-07 Richardson, TX	bbeesley to jgordon7 Member 2004-Apr-5 9:44 am to jgordon7 said by jgordon7:Cox Reps, can someone explain to me what I should do with this Modem that apparently a Cox tech left wedged in my door on Friday evening? I posted earlier about it with no response. I did not ask for a modem, I currently am having no issues with my current modem which is a Toshiba 1100U. I appreciate the attention to make sure everything is ok, however they did not leave any info on the modem they just left in my door. So if I did not know about this forum I would be very confused. I have a business account, so I do not own the modem. So should I just hold on to the extra modem and turn if I ever cancel service? (Note I know this is not a serious issue for me, however I just want to make sure that I am not charge for the modem, and if you are short on modems to hand out, I have an extra). jgordon7...I am not sure what the answer is but it you will IM me with your phone number I will make sure we get the modem picked up so you don't end up getting charged for one.
	· actions · 2004-Apr-5 9:44 am ·
jgordon7 Tank join:2000-04-21 Centreville, VA	jgordon7 to CoxSanDiego Member 2004-Apr-5 9:45 am to CoxSanDiego Thanks CoxNova, Well I am up 24/7, however leaving a modem "just in case" is nice. I will call my rep, just need to find the number now. Have had zero problems with Cox in a year, never needed to call him .
	· actions · 2004-Apr-5 9:45 am ·
dschuetz join:2002-07-11 Chantilly, VA	dschuetz to charterengr Member 2004-Apr-5 10:09 am to charterengr Have there been additional problems lately? My connection just went down again (I've been watching a webcam of my backyard, where a deck is going in, and it's stopped responding). (and they'd already encountered the CATV wires and moved them out of the way, so unless they just snapped it with a backhoe tread...) I was going to give it a few minutes, then call to see if tech support can touch it remotely. Which reminds me, there used to be a web page you could access with your modem's MAC address to read your levels, but I've lost the link...can anyone refresh my memory on that?
	· actions · 2004-Apr-5 10:09 am ·
Hall MVM join:2000-04-28 Germantown, OH	Hall to jgordon7 MVM 2004-Apr-5 11:00 am to jgordon7 Re: A Run on Modems said by jgordon7: In fact my throughput is better than ever!. Of course it is ! 12,000 of your neighbors are without service !!
	· actions · 2004-Apr-5 11:00 am ·
dschuetz join:2002-07-11 Chantilly, VA	dschuetz Member 2004-Apr-5 12:24 pm Re: [VA] IMPORTANT - NOVA Toshiba partial outage quote: Have there been additional problems lately? Nevermind, I figured it out (tripped circuit breaker).
	· actions · 2004-Apr-5 12:24 pm ·
tcp1 Premium Member join:2000-04-17 Monument, CO	tcp1 to bbeesley Premium Member 2004-Apr-5 6:13 pm to bbeesley Any reason some might NOT be affected? I'm in fairfax - live about 2 miles down the road on Centreville Road from the Herndon facility.. I've got a PCX1100 (I own it) and it's been on constantly for the past year, and was definitely on and probably idle on 4/1. It's working fine today.. Is there any reason to think that it might stop working, say if I unplug and reset the modem? Anything I should check, or do or not do?? I never turn it off - so I'm not sure if this is something that shows up after a power cycle or not.. (will try (crossed fingers)) when I get home tonight!
	· actions · 2004-Apr-5 6:13 pm ·
Irish Shark Play Like A Champion Today MVM join:2000-07-29 Las Vegas, NV	Irish Shark MVM 2004-Apr-5 6:15 pm If it was going to die, it would have done it by now. If I recall correctly not all NOVA had the problem, just one subnet. So it looks like that you are not on the buggy subnet.
	· actions · 2004-Apr-5 6:15 pm ·
cablemoose join:2001-06-25 Martinsburg, WV	cablemoose to charterengr Member 2004-Apr-6 7:11 pm to charterengr Had tech come out this evening for a signal issue and he told me "1200 Toshiba's were fried" (exact word). Sounds like things were pretty busy at all the Cox offices.
	· actions · 2004-Apr-6 7:11 pm ·
GarbageFanncc @cox.net	GarbageFanncc Anon 2004-Apr-11 11:44 pm I just found out, that my 1100u likes the oem26 drivers, dated: 11.28.2000, 3.16.0.2701 and toshibas latest drivers. DO NOT INSTALL MICROSOFT'S UPDATED VERSION!!! >>>Dated: 11.09.2001 ~ on Cox's network Microsoft's revision not only slows down your modem, it is also very unreliable if your modem works at all after the so called updated driver installation. Tested with two different toshiba 1100u modems; same results.
	· actions · 2004-Apr-11 11:44 pm ·
thewooddogg join:2002-12-05 Phoenix, AZ	thewooddogg to Qumahlin Member 2004-Apr-12 12:43 pm to Qumahlin Holy cow... Toshiba PCX1100 modems have been having huge problems with upload speeds in AZ for the last month. I would love it if they would do an upgrade and knock out our modems completely. Then I could get mine replaced without paying another $60.
	· actions · 2004-Apr-12 12:43 pm ·

bbeesley join:2003-08-07 Richardson, TX	bbeesley Member 2004-Apr-12 1:24 pm said by thewooddogg:Holy cow... Toshiba PCX1100 modems have been having huge problems with upload speeds in AZ for the last month. That is not yet established as universal fact. We still do not know if this is an isolated issue to a few modems or something else.
	· actions · 2004-Apr-12 1:24 pm ·
runciter join:2000-07-22 Centreville, VA	runciter to thewooddogg Member 2004-Apr-12 3:56 pm to thewooddogg FWIW (and don't know if it is national or not), but Circuit City has Mot 5100s for $39 AR no new activation required.
	· actions · 2004-Apr-12 3:56 pm ·
thewooddogg join:2002-12-05 Phoenix, AZ	thewooddogg Member 2004-Apr-12 4:45 pm Runciter, wow.. nice find.. very tempting...
	· actions · 2004-Apr-12 4:45 pm ·
Irish Shark Play Like A Champion Today MVM join:2000-07-29 Las Vegas, NV	Irish Shark to runciter MVM 2004-Apr-12 5:57 pm to runciter It is National. That price is after a mail-in rebate fo $40. It does not appear that ordering service is required. »www.circuitcity.com/deta ··· 0265&m=0
	· actions · 2004-Apr-12 5:57 pm ·
gwanberg join:2002-07-26 Glendale, AZ 1 edit	gwanberg to charterengr Member 2004-Apr-22 12:45 am to charterengr My upload bandwidth (and I suspect that of every Cox customer in the Phoenix area with a Toshiba PCX1100(U) cable modem) has been completely crippled for nearly a month now as the result of a firmware update issued by Cox Communications to Toshiba model PCX1100 cable modems. My cable modem's outbound upload bandwidth now experiences an average 48-52% packet loss at any given time with max upload bandwith crawling as low as 12-16kbps, unacceptably lower than the 256kbps standard bandwidth limit. This crippling affect is noticed whenever email is resolved, and file upload transfers have crawlen between 0-5KB/sec. I personally know of at least 3 other PCX1100 users in the Phoenix area with the identical problem. I first reported this issue to Cox Commuications technical support via phone Sunday, March 31 2004. Since then I have directly communicated with multiple representatives at Cox Communications on numerous occasions including several Level 1 phone tech support reps, a field technician, and several Level 2 phone tech support reps. The information corraborated by the field technician that administered the site survey at my residence and the information gathered by Level 2 tech support confirms the cause of this problem. The problem being the firmware update issued by Cox to PCX1100 cable modems on or about March 31 2004. Cox Communications sold these modems to customers for $300. Cox Communications needs to immediately resolve this issue as a matter of customer service. This matter should be resolved immediately in the form of a firmware fix for Toshiba PCX1100 modems. This should be as easy for Cox as reverting to the "old" firmware distribution. Or, Cox needs to immediately swap customers with new modems that are not affected by this faulty firmware.
	· actions · 2004-Apr-22 12:45 am ·

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[VA] IMPORTANT - NOVA Toshiba partial outage - Cox (2025)

Re: [VA] IMPORTANT - NOVA Toshiba partial outage

Re: Does it also affect PCX1100U?

Re: [VA] IMPORTANT - NOVA Toshiba partial outage

Re: A Run on Modems

Re: [VA] IMPORTANT - NOVA Toshiba partial outage

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Does Cox give refunds for outages? ›

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